Returns Policy

At Solar Hub, we have a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.
  • Be returned in its original packaging with all accessories, manuals, and documentation.
  • Be accompanied by proof of purchase (order confirmation or invoice).

To request a return, please contact us at sales@solarrenewablehub.co.uk before sending any goods back.

Returns sent without prior authorisation may be refused.

Return Shipping Costs

Unless the return is due to an error on our part (such as an incorrect or faulty item), all return shipping costs are the responsibility of the customer.

Where goods require collection via a pallet network, a fixed return carriage charge of £65.00 + VAT per pallet will apply. This amount will be deducted from your refund.

For smaller parcel returns, customers are responsible for arranging and paying for suitable return postage.

Damaged, Faulty or Incorrect Goods

Please inspect your order immediately upon delivery.

If you receive goods that are:

  • Damaged during transit
  • Faulty
  • Incorrectly supplied

Please notify us as soon as possible by emailing sales@solarrenewablehub.co.uk, including photographs of the issue where applicable. We will assess the issue and arrange an appropriate resolution.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Special order or non-stock products
  • Custom or made-to-order items
  • Items that have been installed or used
  • Hazardous materials
  • Clearance or sale items
  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before placing your order.

Order Cancellations

Orders may be cancelled prior to dispatch.

Where an order is cancelled within 24 hours of being placed, a 2.0% payment processing fee will be deducted from the refund to cover non-refundable payment gateway charges incurred by us.

If an order has already been dispatched, it will be treated as a return and the relevant return carriage charges will also apply.

Special order or bespoke products cannot be cancelled once they have been ordered from the manufacturer.

Exchanges

The quickest way to receive an alternative product is to return your original item (subject to approval) and place a new order.

Refunds

Once your returned goods have been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days, less any applicable:

  • Return carriage charges
  • Payment processing fees (where applicable)
  • Restocking charges (if advised before return)

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact sales@solarrenewablehub.co.uk.

Important

We reserve the right to refuse returns that do not comply with this policy, including goods returned without prior authorisation, goods not in resaleable condition, or goods returned outside the stated return period.