Returns Policy
At Solar Hub, we offer a 14-day returns period from the date your order is delivered.
If you wish to return an item, you must contact us at sales@solarrenewablehub.co.uk within 14 days of delivery to obtain return authorisation before sending any goods back.
Returns received without prior authorisation may be refused.
Eligibility for Returns
To be eligible for a return, goods must:
- Be returned within 14 days of delivery.
- Be complete with all original accessories, manuals and documentation.
- Be accompanied by proof of purchase.
- Be returned in their original packaging.
All returned goods are inspected upon arrival before any refund is approved.
Return Shipping Costs
Unless the return is due to goods being faulty, damaged in transit, or incorrectly supplied by Solar Hub, all return shipping costs are the responsibility of the customer.
Where goods require collection via pallet network, a fixed return carriage charge of £65.00 + VAT per pallet will be deducted from the refund.
For parcel returns, customers are responsible for arranging and paying for suitable return postage.
Opened, Installed & Commissioned Products
Due to the nature of renewable energy equipment, many products cannot be resold as new once opened or commissioned.
The following products are non-returnable, unless they are faulty or supplied incorrectly by Solar Hub:
- Batteries
- Inverters
- EV Chargers
- Electrical equipment
- Communication devices
- Monitoring equipment
- Products that have been installed
- Products that have been energised or commissioned
- Products that have been programmed or configured
- Products that have been used in any way
Where a product has been opened but has not been installed, commissioned or used, Solar Hub may, at its sole discretion, accept a return.
In these circumstances a 20% restocking fee will apply to cover inspection, testing, repackaging and handling costs.
Solar Hub reserves the right to refuse any opened return that cannot be resold as new.
Incorrectly Ordered Products
It is the customer's responsibility to ensure that products are suitable and compatible with their intended installation before placing an order.
Where goods have been ordered incorrectly or are incompatible with an existing installation, this does not constitute a fault with the product.
Any return of incorrectly ordered products is accepted solely at Solar Hub's discretion and will be subject to this Returns Policy, including any applicable restocking and carriage charges.
Damaged, Faulty or Incorrect Goods
Please inspect your order immediately upon delivery.
If goods arrive:
- Damaged
- Faulty
- Incorrectly supplied
please notify us as soon as reasonably possible by emailing sales@solarrenewablehub.co.uk, including photographs where appropriate.
Where a product is believed to be faulty, Solar Hub may require the item to be returned for inspection or tested by the manufacturer before a refund, repair or replacement is authorised.
Non-Returnable Items
Unless faulty or incorrectly supplied, we cannot accept returns of:
- Special order items
- Bespoke products
- Non-stock items
- Installed products
- Commissioned products
- Used products
- Clearance or sale items
- Gift cards
- Hazardous materials
Order Cancellations
Orders may be cancelled prior to dispatch.
Where an order is cancelled after payment has been processed, a 2.0% payment processing fee will be deducted from the refund to cover non-refundable payment gateway charges incurred by Solar Hub.
If an order has already been dispatched, it will be treated as a return and the relevant return carriage charges and restocking fees will apply.
Special-order, bespoke or non-stock products cannot be cancelled once they have been ordered from the manufacturer.
Exchanges
The quickest way to obtain an alternative product is to return the original item (subject to approval) and place a new order.
Refunds
Once returned goods have been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method within 10 business days, less any applicable:
- Return carriage charges
- 20% restocking fee
- Payment processing fee
- Any deduction for diminished value where goods have been handled beyond what is necessary to inspect them
Please note your bank or card provider may take additional time to process the refund.
Consumer Rights
Nothing within this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
Important
Solar Hub reserves the right to refuse any return where:
- No return authorisation has been obtained.
- Goods are returned outside the stated return period.
- Goods are not in a resaleable condition.
- Packaging is missing or excessively damaged.
- Products have been installed, commissioned, energised, programmed or used.
- Returned items are incomplete or have missing components.
By placing an order with Solar Hub, you acknowledge and accept the terms of this Returns Policy.
